Refund policy

Last updated: 8 August 2026

MetaChatsBot is a digital subscription service. Because a free trial is available before any payment, we ask you to use it to confirm the service fits your business. This policy explains when a paid subscription can still be refunded.

When you can get a refund

You may request a refund within 14 days of your payment if the service did not work as described through our fault — for example:

the bot did not deliver requests during your paid period;
coverage of the region or niche you paid for was interrupted on our side;
you were charged twice for the same period, or charged in error.

How the amount is calculated

We refund the amount you paid minus the part of the subscription period you have already used. For example, on a one-month subscription refunded after 10 days, roughly two thirds of the payment is returned. If the service failed from the very start, the payment is returned in full.

When a refund is not available

After 14 days from the payment date.
When the service worked as described and requests were delivered, but the volume or the content of those requests did not meet your expectations. The number of requests depends on what people actually post in open chats, and we cannot guarantee it.
When no clients were won from the requests received. MetaChatsBot delivers requests; converting them into clients is your work.
When access was lost because you blocked the bot or deleted your Telegram account.

How to request a refund

Write to @help_metabot in Telegram, or email support@chatsweb.site.
Include the Telegram account you use with the bot and the date and amount of the payment.
Describe briefly what went wrong.

We reply within 3 business days. If the refund is approved, it is returned to the original payment method within 10 business days. The exact time it takes to appear on your statement depends on your bank.

Cancelling

Payments are one-time, not a recurring subscription, so there is nothing to cancel and nothing will be charged again. If you do not start a new payment, the bot simply stops sending requests when the paid period ends.

Nothing in this policy limits any refund rights you may have under the consumer law of your country. Where our payment processor acts as merchant of record for your purchase, its own refund terms apply in addition to this policy.

Questions: @help_metabot · support@chatsweb.site